Frequently asked questions

ABOUT THE PRACTICE

  • Albert Park Physiotherapy is a private physiotherapy clinic located in the Albert Park suburb of Melbourne, Victoria. We provide evidence-based assessment and treatment for a wide range of musculoskeletal, sports, and post-surgical conditions. Our team of registered physiotherapists works with patients of all ages helping them recover from injury, manage pain, and improve physical function.

  • We are based at 326 Montague Street, Albert Park, Melbourne, VIC 3206. Albert Park is a bayside suburb close to St Kilda, South Melbourne, Southbank, Melbourne CBD, Middle Park, South Yarra, and Port Melbourne, making us convenient for patients from across the inner south. Ample street parking is available, and the clinic is accessible by tram.

  • No. In Australia, physiotherapy is a self-referral profession — you can book an appointment directly here without a GP referral. However, if you hold a GP Management Plan (GPMP) or Enhanced Primary Care (EPC) plan, you may be eligible for Medicare-subsidised sessions. A referral letter is also required if your treatment is covered by WorkSafe, TAC, or DVA.

CONDITIONS & TREATMENTS

  • Our physiotherapists treat a broad range of conditions, including: back pain and neck pain; sports injuries (sprains, strains, tendinopathies); post-surgical rehabilitation (knee/hip/shoulder replacements, shoulder reconstruction, ACL repair); shoulder, hip, and knee pain; headaches/migraines and jaw pain (TMJ); sciatica and nerve pain; osteoarthritis; and workplace or motor vehicle accident injuries. If you are unsure whether physiotherapy is right for your condition, contact us and we will advise you.

  • Services at Albert Park Physiotherapy include initial assessments, education and advice on your diagnosis and individual treatment sessions that may include mobilisation/manipulation, massage, electrotherapy (such as ultrasound), dry needling, ergonomics, exercise rehabilitation/tailored home-exercise programs. We also offer telehealth consultations for follow-up appointments when attending in person is not possible.

  • Yes. Chronic pain management is a core part of our practice. We use a biopsychosocial approach — combining hands-on treatment, graded exercise, and education about pain science — to help patients reduce pain levels and regain confidence in movement. We also coordinate with GPs, pain specialists, and other allied health providers where appropriate.

APPOINTMENTS & COSTS

  • You can book online, call our reception on 9690 5858, or via our contact us form. We offer appointments Monday to Saturday, including early morning and evening slots to accommodate work schedules. Same-day or next-day appointments are available for urgent injuries.

  • Yes. We accept all major private health insurance funds that include extras cover for physiotherapy (such as Medibank, Bupa, HCF and NIB). We have HICAPS on-site, so you can claim your rebate on the spot and only pay the gap at the time of your appointment.

  • Physiotherapy is not covered under standard Medicare, but Medicare rebates are available for patients with a valid Enhanced Primary Care (EPC) plan from their GP, which covers up to 5 subsidised allied health sessions per calendar year. We process EPC claims in-clinic. The current subsided Medicare rebate is $61.80. As we do not bulk bill, there is a gap fee. You are welcome to call us and we can help estimate your gap fee.

  • Yes. We are a registered provider for WorkSafe Victoria and TAC (Transport Accident Commission) claims. If you have been injured at work or in a transport accident, please bring your claim number and approval documents to your first appointment. We also treat DVA (Department of Veterans' Affairs) cardholders.

WHAT TO EXPECT

  • Your initial consultation (typically 40 minutes) begins with a thorough assessment of your injury or condition — including your medical history, symptom pattern, and physical examination. Your physiotherapist will then explain their findings, discuss your goals, and begin treatment in the same session where appropriate. You will leave with a clear understanding of your diagnosis and a personalised treatment plan.

  • The number of sessions varies depending on the nature and severity of your condition. An acute muscle strain may resolve in 3–6 sessions, while post-surgical rehabilitation or chronic conditions may require ongoing treatment over several months. Your physiotherapist will give you an estimate at your initial assessment and review your progress regularly.

  • Wear comfortable, loose-fitting clothing that allows your physiotherapist to access the area being treated. For lower-limb injuries, shorts are ideal; for shoulder or back problems, a singlet or loose shirt works well. Bring any relevant imaging (X-rays, MRI reports etc.), referral letters, and your private health insurance or third part insurance (WorkSafe/TAC etc) details if applicable.